At Konad Australia, we do not offer refunds for change of mind. Please choose carefully before purchasing.

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This policy operates in accordance with your rights under the Australian Consumer Law, which guarantees certain remedies for faulty or misrepresented products.

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CHANGE OF MIND

We do not provide refunds, exchanges, or store credit if you:

• Change your mind

• Select the wrong product

• No longer want the item

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FAULTY OR INCORRECT ITEMS

You are entitled to a remedy if a product:

• Has a manufacturing fault

• Is damaged upon arrival

• Is not as described

• Is different from what you ordered

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In these cases, we will offer:

• A replacement, or

• A refund, or

• Store credit

Return shipping costs will be covered by us for approved faulty or incorrect items.

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RETURN PROCESS

To request a return:

1. Email returns@konadaustralia.com

2. Include your order number and details of the issue

3. Wait for approval and return instructions

Once approved:

• Items must be returned within 7 days

• Products must include original packaging and contents

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ASSESSMENT & RESOLUTION 

Once your return is received and inspected, we will:

• Confirm the issue

• Process your replacement, refund, or store credit

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IMPORTANT NOTES

• We may request photo evidence before approving a return

• Items sent back without approval may not be accepted

• We are not responsible for damage caused by misuse or improper handling